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Resume

Professional Summary

Dynamic and results-driven Learning and Development professional with extensive expertise in operations management, program development, program maintenance, and content curation in Learning Experience Platforms (LXP) and Learning Management Systems. Adept at strategizing, leveraging data analytics, executing strategic initiatives, and managing vendor relationships to drive organizational success. Demonstrates a strong ability to quickly adapt to new systems and technologies, delivering innovative and high-impact learning solutions. Passionate about identifying and streamlining inefficiencies using automated technology, significantly improving processes and operational effectiveness. Proven track record in process improvement initiatives that enhance productivity and reduce costs.

Skills

E-learning development  Technical Writing Graphic Design    Branding 
Social Media    Project Management    People Management

Microsoft Office Suite  Adobe Creative Cloud   Adult Learning Theories  Need Analysis  Technically Savvy  Instructional Design   SharePoint Building  LXP Curation  Learner Persona Development  Systems Administration  Automation Development  Process Optimization Workplace Productivity  Vendor Management

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Work Experience

February 2023 - Present 

Global Professional Development Leader | Johnson & Johnson

  • Lead the strategy and execution for Professional, ensuring alignment with organizational goals and driving impactful learning initiatives.

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  • Lead the strategy, curation, launch, and maintenance of content across four key channels: Workplace Productivity, Professional Upskilling, Project Management, and Change Management

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  • Independently blueprint the optimized spend request process for Professional Practice and gather data analytics to inform and refine strategic approaches, enhancing decision-making and resource allocation.

August 2022 - February 2023 

Strategy & Innovation Manager | Johnson & Johnson

  • Developed standards and governance frameworks for the Learning Experience Platform (LXP) to ensure consistent quality and alignment with organizational goals and conducted comprehensive quality assurance checks of content inventory before finalizing channel designs.

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  • Onboarded various business units to the LXP, guiding them through the integration process and ensuring a smooth transition while collaborating with stakeholders to design and implement effective learning strategies that optimized the use of the LXP.

April 2014 - November 2018

Senior Instructional Designer | Johnson & Johnson 

  • Developed comprehensive hip joint instructional content and successfully loaded it onto the Summit platform.

  • Created and maintained the Instructional Design Hub SharePoint that served as a central hub for standards, guidelines, and resources for instructional designers.

November 2018 - February 2021

Instructional Designer | Gwinnett County Government

  • Managed the Learning Management System (LMS), created engaging e-learning content, and conducted comprehensive learning needs analyses to develop effective training programs.

  • Conduct instructional research and needs analysis on learners and contexts

  • Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course

  • Create supporting material/media (audio, video, simulations, role plays, games, etc.)

  • Design and develop e-learning courses using uPerform and Articulate 360 and publish to SAP and the learning management system

  • Develop learning material for online and in-classroom training

  • Develop content for e-learning courses ranging from systems training to professional development and leadership training

  • Design & develop and maintain Training team SharePoint site

  • Design RACI matrix, Gantt chart, list and calendar views using SharePoint “Tasks” application to track training team projects

  • Maintain and update project tracker by aggregating project status updates from training team and updating all stakeholders

  • Aid leadership in developing a change management plan for new system implementations

April 2014 - November 2018

Training Supervisor | Epic Healthcare Systems

  • Scheduled and coordinated over 150 training sessions annually, organizing training locations, resources, and equipment, and ensuring trainers were assigned and resources were allocated efficiently.

  • Coached and mentored a team of 10 trainers on effective training methodologies and best practices to enhance training delivery.

  • Trained physicians, nurses, and clinical staff on various electronic health record applications in a classroom setting, one on one, as well as during real time patient care in the inpatient and ambulatory setting (Epic and Cerner)

  • Developed and lead curriculum-based classroom training sessions for clinical staff to ensure go-live readiness

  • Created individualized assessments for evaluating level of understanding for staff based on clinical role and location

  • Designed and deploy visual aids and learning material that fit within the hospital’s identity

  • Collaborated with training team to ensure clinical staff is completely knowledgeable in the designated application      

  • Aided leadership in developing a change management plan for new system implementations                                                                                               

May 2012 - January 2013

Systems Trainer | Chick-Fil-A Corporate

  • Conducted comprehensive systems training sessions for all staff, ensuring effective use of company technology.

  • Developed user-friendly training materials and resources, enhancing staff proficiency and productivity.

  • Provided ongoing support and troubleshooting to staff, resolving technical issues promptly.

  • Designed and deployed training documents for new mobile devices made available to Chick-fil-a staff

  • Hosted mobile device training events for each new device made available to the company staff

  • Designed web-based forms that incorporated Chick-fil-A’s identity for end users to communicate their needs to IT more efficiently

  • Created an interactive web form for new hire setups and deployed the form to entire IT department

  • Collaborated with team members to improve the overall efficiency of processes and procedures

May 2012 - January 2013

Systems Administrator | National Football League

  • Managed and maintained the LMS for optimal performance, user accessibility, and data integrity for 2,000+ users globally.

  • Conducted regular system audits and troubleshooting to promptly resolve technical issues and minimize disruptions.

Education

Anticipated Graduation May 2026

Georgia State University

Master of Science in Instructional Design and Technology

  • Relevant Coursework: Evaluation of Online Learning, Adoption of Technological Innovation, eLearning Design & Development

Graduated May 2021

Georgia State University

Bachelor of Arts in Communications, Minor in Real Estate

  • Relevant Coursework: Digital Communication, Interpersonal Communication

Graduated May 2018

Georgia State University

Associate of Arts in Communications

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